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|Booking||The website thomascook.com offered an online-booking system for cheap flight deals, holidays, hotels and cruises. The website flythomascook.com only offered seat-only, low cost flights site for Thomas Cook travel company. Both websites had flight-only offers. Unlike many other low cost airlines, they did offer low fares for late booking. Flight tickets were emailed after booking online, print these off. Credit card booking costs were £2.50 per passenger per flight, Debit cards bookings free.|
|Specific seats or seats together could be pre-booked for £10 short haul, £20 long haul, before you fly. The seat pitch (amount of legroom) on Thomas Cook Airlines flights was 30" long haul and 28" short haul, and was described by many as tight, especially on short haul routes. Extra legroom seats next to emergency exits can be prebooked for £30-£50 rtn, £100 rtn long haul, (for able bodied passengers only). Upgrade to Premium Economy Class on long haul flights for a more comfortable 34" seat pitch. Seat width is also rather narrow, wider seats could be purchased for an extra fee when reserving seats online. Alternatively, larger passengers could book 2 seats located side by side.|
|Food||Inflight meals were not included in the flight cost, but could be pre-selected from £6.50 and cater for special dietary requirements. Flights to Canada included meals.|
|Baggage||Free baggage allowance was 15 kg pp, this could be increased to 20kg for £5 pre-booked fee each way.(max 30 kg per individual item). No baggage allowance for infants without a seat, buggies free. Hand baggage allowance was 5 kg max 43x28x23cm, any extra excess baggage will be charged for. Sports equipment such as surfboards, golf clubs, diving tanks and bicycles are accepted if there was space, but pre-book by telephoning 0870 243 0416, charges and conditions apply.|
|Check-in||Check-in desks closed 60 minutes before departure time at each airport. Priority check-in was available from Manchester and Gatwick for an extra £15 per adult, £5 per child. There is no online check-in.
Flights from London Gatwick depart at South Terminal, from Manchester Terminal 1, from Glasgow Terminal 2, from Birmingham Terminal 1 Main Hub.
|Name or date changes can be done online or by telephone, but are expensive, from £20-£30 plus £20 administration fee and any fare increase. No refund is given for flight cancellations. If flight times are changed by the airline or operator, notification is emailed to you.|
|Aircraft||Thomas Cook Airlines fleet did consist of AirbusA320 (180 seats), Airbus A330 (354 seats), Boeing 757-200 (187-235 seats), Boeing 757-300 (280 seats).|